5103 McCullough Ave. Ste. 101, San Antonio, TX 78212
Phone: 210.384.4303
Holiday Hours: Mon:12pm-6pm Tues-Sat:11am-6pm
info@larkguitars.com
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Terms & Conditions

All sale, close-out, discounted, over-sized, and special order, sales are final. Non-returnable/refundable.

Payment

Lark Guitars accepts all major Credit Cards, PayPal, and Bank Wire Transfer.  On international orders we require PayPal or Bank Wire Transfer.  We sell and ship items internationally unless prohibited by our Vendors.

Shipping

Free U.S. shipping (lower 48) on most items except for specialized and oversized items. All International sales are Final. International shipping available, please contact Lark Guitars for a quote at info@larkguitars.com or 210.384.4303.  Shop hours are Tues-Sat 11am-6pm (CST).  All orders placed on Sat-Mon will ship the following Tues.

Online Approval Period*

All online purchases have a 48 hour approval period. If not satisfied, contact Lark Guitars within the 48 hour approval period. To qualify for a refund, all returned items must be complete, unregistered, in the original condition, packaging with all accessories, and documentation. Returned items are to be shipped and fully insured and show no signs of wear, use, or damage.  All shipping charges both outbound and inbound are to be borne and insured by the customer. Returned product must be sent using the same carrier, service, and insurance as delivery.

We require a tracking number within 24 hours of return request.

In the event the buyer feels the need to contact the manufacturer during the 48-hour return period, we ask the client to contact Lark Guitars prior to contacting the manufacturer, and Lark Guitars will provide the communication as a service for the client.

Restocking Fee

All Amplifiers and Effects are subject up to a 20% restocking fee. All guitars are subject up to a 15% restocking fee.

All returned items incur inbound and outbound shipping and insurance, this includes items that received free shipping.

In-Store Return Policy

There is no approval period for items played in-store prior to purchase. 

PayPal Payments

All items purchased using any form of PayPal Payments is subject to a 4% restocking fee upon returning, in addition to a 5% restocking fee plus shipping fees.

90 Layaway Policy

25% down with 3 equal monthly payments. All Deposits are non refundable although eligible for store credit. Cancellation fees may apply. 

Special Orders

25% Down. All Deposits are non refundable. Under certain circumstances some special orders are eligible for store credit.

Trade-Ins 

All transactions involving trade-ins are Final. 

 

*Lark Guitars monitors account activity and reserves the right to refuse transactions and/or close accounts based on order/return behavior.

 

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