5103 McCullough Ave. Ste. 101, San Antonio, TX 78212
Phone: 210.384.4303
Hours of Operation: Tues-Sat from 11am-6pm
info@larkguitars.com
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FAQ

Lark Guitars Difference: Lark Guitars takes great pride in making sure your shipment will arrive timely, correctly and as hassle free as possible. With the massive shift to more remote ordering of guitars and instruments, this process can be exasperating at times. It is our goal to minimize any of this feelings making your transaction from purchase to playing as joyfully possible.


Fast Shipping: Most orders ship the same or next day. Orders processed on Sunday or Monday will ship Tuesday when we open.

Every guitar and amplifier gets a detailed inspection and basic setup (if needed) and undergo a very detailed packing procedures to protect the integrity of your purchase. More detailed info on this process here.

If you have any questions, comments or concerns please reach out to us at info@larkguitars.com, or give us a call at 210-384-4303

Carrier Expectations/Limitations

Service Delays:

USPS currently has suspended their shrive guarantee for Priority Mail 2/3 day as well as First-Class Mail. Packages can potentially be in transit an extra 4-7 business days with infrequent or totally absent scans.

USPS official statement visit: https://postalpro.usps.com/node/8016

Due to the ongoing pandemic USPS has suspended shipments to and from many countries.
Reference here if you are shopping abroad: https://www.usps.com/international/mail-shipping-services.htm#readmore

UPS has also suspended their service guarantee until further notice. This applies to all shipments coming from any origin to any destination. Delays are normally posted in the tracking details for each shipment as soon as they can be determined.

Insurance/Damage/Lost Packages:

All packages are insured at no additional cost if lost or damaged in transit. This can be a frustrating situation but we are here to help and assist along the way and make sure you get back to playing as quickly as possible.

In the event there is an issue with your delivery, please contact us at info@larkguitars or directly at 210-384-4303.

International Shipping:

We ship all over the world, please contact us with any questions and to get a detailed shipping quote!

DHL Worldwide express is our first choice when shipping international for timely delivery, care and handling and most cost effective.

All shipping rates are for transportation charges only, they do not include VAT, Import Taxes (Customs Fees) or brokerage fees. These vary from country to country and are the responsibility of the purchasing party.

Shipping Restrictions: Please contact us to make sure there are not current shipping restrictions to your country.

Certain items can not be shipped internationally due to manufacturer’s restrictions (I.e. Mesa Boogie) or due to protect species woods. (I.e. Brazilian Rosewood)

Please visit our Terms and Conditions page for more info on international purchases here.

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